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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP empowers customers and partners by providing a virtual platform for communication and collaboration with local SAP experts on localization. Learn how the members of the groups can stay informed about the latest features and innovations specifically designed to meet the localization requirements in their region.
The SAP Innovation Awards recognize and celebrate forward-thinking companies that leverage the latest SAP products and cloud technologies to adapt to evolving business realities.
For the Services Superstar category, we are seeking the inspirational customer and partner stories about successfully adopting SAP Cloud solutions to meet or exceed business goals, optimize IT resources, increase user enablement, and improve productivity or learning with the help of SAP Enterprise Support.
Dates to Remember:
Visit the SAP Innovation Awards website to learn more.
AI plays a crucial role in Customer Support at SAP, with generative AI and large language models providing opportunities for predictive support, automated outbreak detection, and proactive issue resolution. AI also assists customers in creating tickets as well as support engineers in providing efficient and high-quality service.
Are you ready to take your ERP and BW transformation to the next level? Check out our series of pre-recorded webcasts that guide you through the process of evolving your SAP landscape with SAP Enterprise Support. Learn how to get the most from SAP Enterprise Support Academy and value maps.
Stay ahead in retail peak season with proactive customer care!
In this SAP News Article, we dig into our Holiday Support Readiness Program and how AI-driven support solutions help businesses prepare for high shopping periods.
Join the SAP ALM Summit NA 2025 in SAP's headquarter in Newtown Square, Philadelphia, on March 24 - 26, 2025. Learn about business transformation enabled by SAP Cloud ALM, SAP LeanIX, and SAP Signavio and find out how SAP guides customers to adopt clean core principles to be able to stay current with the constant flow of innovation.
Find all event registration details here
In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP's Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM (Proactive Automated Risk Identification and Mitigation) help prevent issues before they escalate.
Learn how Mission Critical Support keeps businesses operational when it matters most.
SAP's Customer Support uses Incident Solution Matching (ISM), an AI-integrated service based on machine learning and large language models (LLM) – to improve its Real-Time Support capabilities that address a heterogeneous customer base. The enhanced recommendation system allows SAP users to resolve their issues more efficiently by reducing downtimes and times to resolution, while increasing productivity.
Read the latest Forbes article from Stefan Steinle, head of Customer Support & Cloud Life Management.
Stefan Steinle, EVP and Global Head of Customer Support & Innovation at SAP SE, welcomes you to SAP Customer Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins Best Support Websites Award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!