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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
The new SAP Services and Support eBook explains SAP's offerings in a clear, comprehensible way and addresses differences between the requirements of new customers and experienced users.
Focusing on ongoing development and support, it provides a great deal of relevant information:
We are pleased to invite you to SAP Enterprise Support Day, an exclusive virtual event designed to equip you with insights and strategies aimed at elevating your business transformation all through SAP's comprehensive digital support experience.
Register now: SAP Enterprise Support Day 2024 (on24.com)
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!
Read more in the interview with Dr. Benjamin Blau, Chief Process & Information Officer and Head of Corporate Processes & Information Technology, and Stefan Steinle, EVP & Head of Customer Support
Embracing digital transformation? It's more than just tech upgrades. Success lies in reengineering your business model, optimizing systems, reinventing processes, and leveraging data. With tools like RISE with SAP, you can streamline cloud migration and drive innovation. Focus on collaboration, agile processes, and strategic tech integration to stay ahead and unlock new growth.
Read the latest blog by Thomas Saueressig, member of the Executive Board of SAP SE.
From its inception, SAP's Customer Support has stood out for its expanded role beyond bug fixes and issue resolutions. Daily tasks include solving tickets and resolving issues, all aimed at maximizing customer business value, securing investments, and optimizing SAP operations. We are a proactive business partner committed to helping customers achieve their goals.
Read the interview with Stefan Steinle.
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2025, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
The SAP Business Transformation Center streamlines the data transition from SAP ERP 6.0 to SAP S/4HANA. It is deployed on SAP Cloud ALM and is included in RISE with SAP or any other SAP cloud solution and is ready to use within 30 minutes. Its standout feature, the lean selective data transfer or “magic button”, simplifies data migration by allowing company codes to be left behind. This ensures that only useful data is transferred, speeding up the process. In combination with the digital blueprint, it provides end-to-end support that significantly reduces costs and time.
The Support Accreditation is a learning journey serving as a comprehensive resource for customers and partners engaging with SAP's support.
This updated version includes a new unit on the practical application of AI tools in support and how AI algorithms are used to predict and prevent issues.
Find more information about our logged in experience to SAP Support, SAP for Me, more information on the communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
Stefan Steinle, EVP and Global Head of Customer Support & Innovation at SAP SE, welcomes you to SAP Customer Support.
SAP wins Best Support Websites Award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!